PRIVACY AND SECURITY POLICY

All services provided in our store and by O2O Kozmetik San. ve Tic. A.Ş., located at Cumhuriyet Mah. Meşecik Sk. No:38/A Üsküdar, Istanbul, are owned and operated by our company.

Our company may collect personal data for various purposes. Below is information on how personal data is collected, how it is protected, and for what purposes it is used.

By filling out forms or surveys on our website, members may be required to provide personal information (such as name, surname, company information, phone number, address, or email addresses) as part of the natural course of business.

From time to time, our company may send campaign information, details about new products, or promotional offers to its customers and members. Members can choose whether or not to receive such information during the registration process and can later modify this choice from the account information section or by using the link in the notification message.

Personal information provided to our store via online forms or during the approval process will not be disclosed to third parties, except for the purposes and scope defined in the "User Agreement" between us and our members.

Our company records and uses members' IP addresses to identify system issues and resolve potential disputes or problems related to the services provided. IP addresses may also be used to gather broad demographic information.

Our company may use the information collected for purposes beyond those defined in the Membership Agreement, such as direct marketing either by us or by our partners. Personal information may also be used to contact members if necessary. Information requested by our company, information provided by members, or data related to transactions performed via our store may be used anonymously for statistical evaluations, database creation, and market research purposes by us or by our partners, in compliance with the "User Agreement."

Our company is committed to keeping confidential information strictly private and confidential, treating it as a trade secret, and taking all necessary measures to ensure its protection and prevent unauthorized access or disclosure.

CREDIT CARD SECURITY

Our company prioritizes the security of credit cardholders who shop on our websites. Credit card information is never stored in our system.

When you enter a transaction process, there are two indicators that you are on a secure site. One is the presence of a key or lock icon at the bottom of your browser window, which indicates that your information is encrypted and protected. This data is only used during the sales transaction process and according to your instructions. During online transactions, credit card information is encrypted with a 128-bit SSL (Secure Sockets Layer) protocol and transmitted securely to the relevant bank for verification. Since the card's availability is confirmed by the bank, the transaction can proceed. As the card information is neither viewed nor stored by us, it is protected from third parties under any circumstances.

For the security of credit card transactions, we verify the accuracy of payment/billing/shipping address information of the customer’s first order with our company. To proceed with order processing, the accuracy of financial and address/phone information may need to be confirmed. In such cases, we may contact the credit cardholder or the relevant bank.

Only you can access and modify all the information you provide when registering as a member. As long as you protect your login credentials, it is not possible for others to access or modify your information. To ensure this, member information is processed within a secure 128-bit SSL encryption system, which is an unbreakable international encryption standard.

Online shopping sites with clearly stated contact information, customer service numbers, and physical addresses are now preferred by consumers. This allows you to contact the company and obtain detailed information about any concerns you may have, ensuring you can make informed purchasing decisions.

Note: We recommend noting down the contact details of any online shopping site before making a purchase. If you are unsure, confirm by calling the store. Our online shopping sites clearly display all company details and locations.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identity and credit card details you send to us via mail order will be kept confidential according to our privacy principles. This information will be retained for 60 days in case of any disputes with the bank related to the credit card charge and will then be destroyed. There is no risk of unauthorized charges to your credit card other than the amount you approve on the mail-order form.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may link to other websites. Our company is not responsible for the privacy practices or content of these linked sites. The advertisements on our website are distributed to users by our advertising partners. The principles of our Privacy Policy apply only to our store and do not cover third-party websites.

EXCEPTIONS

In certain limited cases, our company may disclose personal information to third parties outside the scope of this "Privacy Policy." These cases include but are not limited to:

1. Complying with legal obligations imposed by laws, decrees, or regulations issued by authorized legal authorities.
2. Enforcing the "Membership Agreement" and other agreements with users and putting them into practice.
3. Responding to official requests from administrative or judicial authorities during investigations or inquiries.
4. Providing information where necessary to protect the rights or safety of users.

EMAIL SECURITY

Please do not include your credit card number or passwords in any email you send to our Customer Service. Emails can be viewed by third parties, and our company cannot guarantee the security of information transmitted via email.

BROWSER COOKIES

Our company may obtain information about visitors and their website usage through technical communication files (Cookies). These small text files are sent by a website to the user’s browser to be stored in the main memory. They simplify web usage by storing user preferences.

Cookies help track how many people visit the site, the purpose of their visit, how many times they visit, and how long they stay. Cookies are not designed to obtain personal information or other data from emails. Most browsers are initially set to accept cookies, but users can configure their browsers to reject cookies or to notify them when cookies are sent.

Our company may change the provisions of this "Privacy Policy" at any time by posting them on the website, sending an email, or publishing them on the site. Changes will take effect on the date they are posted.

For any questions or suggestions regarding our privacy policy, you can email us at satis@o2obeauty.com. You can also reach us at the following contact details:

O2O Kozmetik Sanayi ve Ticaret A.Ş.
Attn: Customer Relations Department
Cumhuriyet Mah. Meşecik Sk. No:38/A
Üsküdar, ISTANBUL, TURKEY

Phone: 0216 357 5151