CONSUMER RIGHTS: CANCELLATION, RETURN, AND REFUND TERMS

GENERAL:

When you place an order through this website electronically, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG:27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the purchased product.

Shipping costs for product deliveries will be paid by the buyers.

Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within 30 days, which is the legal time limit. If the product is not delivered within this period, buyers can terminate the contract.

The purchased product must be delivered completely, in accordance with the specifications mentioned in the order, and with any documents like a warranty card or user manual, if applicable.

If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of becoming aware of the situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller is released from the obligation to deliver the product.

SHOPPING MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

If, after the product is delivered, it is determined that the payment was made using the buyer’s credit card by unauthorized persons, and the bank or financial institution does not pay the product price to the seller, the buyer must return the product to the seller within 3 days, with shipping costs covered by the seller.

PRODUCT NOT DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:

If unforeseen circumstances beyond the seller's control arise, and the product cannot be delivered on time, the buyer will be informed. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the impediment is resolved. If the buyer cancels the order, the payment will be refunded in cash within 14 days if paid in cash. If the buyer paid by credit card and cancels the order, the product amount will be refunded to the bank within 14 days, although it may take 2-3 weeks for the bank to transfer the amount to the buyer's account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

Before accepting the product, the buyer must inspect it for damage (such as dents, cracks, torn packaging, etc.) and must not accept any damaged or defective goods from the shipping company. The product will be deemed undamaged and in good condition once accepted by the buyer. If the right of withdrawal is to be exercised, the product must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The buyer may exercise their right of withdrawal, without any legal or penal responsibility and without giving any reason, by refusing the product and notifying the seller via the contact details below within 14 (fourteen) days from the date of delivery of the product to themselves or the person/organization they specified.

CONTACT INFORMATION FOR NOTIFICATION OF WITHDRAWAL:

O2O Kozmetik Sanayi ve Ticaret A.Ş.

Attention: Customer Relations Department
Cumhuriyet Mah. Meşecik Sk. No:38/A
Üsküdar, ISTANBUL, TURKEY
Email: satis@o2obeauty.com
Phone: 0216 357 5151

WITHDRAWAL PERIOD:

If the product purchased is a service, the 14-day period starts from the date of signing the contract. The right of withdrawal cannot be exercised for service contracts that have begun with the consumer's consent before the withdrawal period ends.

The seller is responsible for the costs arising from the exercise of the right of withdrawal.

To exercise the right of withdrawal, written notification must be sent to the seller within the 14-day period by registered mail with return receipt, fax, or email, and the product must not have been used in accordance with the "Products Where the Right of Withdrawal Cannot Be Exercised" section.

EXERCISING THE RIGHT OF WITHDRAWAL:

The invoice for the product delivered to the third party or the buyer must be returned (if the invoice was issued to a company, a return invoice must also be sent with the product). Products must be returned in complete and undamaged condition, with their packaging and any standard accessories.

RETURN TERMS:

The seller must return the total amount and any documents obligating the buyer within 10 days of receiving the withdrawal notice, and must take back the product within 20 days.

If the value of the product decreases due to the buyer’s fault or if a return becomes impossible, the buyer is obligated to compensate the seller’s damages in proportion to their fault. However, the buyer is not liable for changes or deterioration in the product caused by its proper use within the withdrawal period.

If, due to the exercise of the right of withdrawal, the total amount falls below the campaign limit set by the seller, the amount of the discount used under the campaign will be canceled.

PRODUCTS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

The right of withdrawal cannot be exercised for products prepared according to the buyer’s wishes or clearly tailored to personal needs, underwear bottoms, swimwear and bikini bottoms, makeup products, single-use products, goods that are prone to spoilage or may expire, products whose packaging has been opened by the buyer after delivery and are unsuitable for return for health or hygiene reasons, products that are mixed with other goods after delivery and cannot be separated by their nature, periodicals such as newspapers and magazines (excluding those provided under a subscription agreement), and services that are performed instantly in the electronic environment or intangible goods delivered instantly to the consumer. The right of withdrawal cannot be exercised for services that have started with the consumer’s consent before the withdrawal period ends.

To return cosmetics and personal care products, underwear, swimwear, books, reproducible software and programs, DVDs, VCDs, CDs, cassettes, and stationery supplies (toner, cartridges, ribbons, etc.), the packaging must be unopened, untested, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES:

If the buyer defaults on a payment made by credit card, they agree, declare, and undertake to pay interest in accordance with the credit card agreement made with the card-issuing bank and to be responsible towards the bank. In this case, the bank may take legal action; the buyer may be required to pay any legal costs and attorney fees. In any case of default due to the buyer’s debt, the buyer agrees to compensate the seller for any damages and losses due to delayed performance.

PAYMENT AND DELIVERY:

You can make payments via credit cards through our website, either as a single payment or in installments. When making online payments, the total amount will be charged to your credit card at the end of the order.