DISTANCE SALES CONTRACT

PLEASE, according to the relevant law, please print the following contract text in 12-point bold font and read it. In addition, every buyer who makes a purchase from our website is deemed to have read and accepted all the terms of the sales contract arranged by us without the need for any further notice.

ARTICLE 1 - PARTIES TO THE CONTRACT

SELLER: o2o KOZMETIK San. ve Tic. A.Ş
Address: Cumhuriyet Mah. Meşecik Sk. No:38/A Üsküdar, ISTANBUL, TURKEY
Tel.: +90 216 357 5151
Email: satis@o2obeauty.com
Web: www.panoramaprofessionals.com

BUYER:
Customer (The Buyer is the person who makes purchases from the Seller's website at www.panoramaprofessionals.com. The address and contact details provided by the Buyer in the invoice and contact information will be taken into account.)

By accepting this contract, the BUYER acknowledges in advance that they will be under the obligation to pay the price of the ordered product and any additional fees such as shipping fees, taxes, if applicable, and that they have been informed of this upon confirming the order.

ARTICLE 2 - SUBJECT OF THE CONTRACT:

The subject of this contract is to determine the rights and obligations of the parties regarding the sale and delivery of the goods/services, whose qualities and sale price are specified in the contract, ordered by the Buyer electronically via the Seller's website www.panoramaprofessionals.com, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

The Buyer acknowledges and declares that they have been informed about the basic characteristics of the goods/services subject to the sale, the sale price, the payment method, the delivery conditions, and all preliminary information related to the goods/services, including the right of withdrawal, that they have confirmed this information electronically, and that they subsequently placed the order according to the terms of this contract. Furthermore, the Buyer acknowledges that no right of withdrawal can be exercised for products whose packaging, tape, and protective elements have been opened after delivery, due to health and hygiene reasons. Opening the product packaging constitutes an exception to the right of withdrawal.

The listed prices on the website are the sales prices. These prices are valid until they are updated or modified. If a product has been announced for a limited time, the price will be valid until the specified time expires.

The Buyer acknowledges and undertakes that the data entered into the system during membership or while shopping is their own or that they have permission to use/share this information. They further declare that they will not enter any data into the system that they do not own or do not have the right to use; otherwise, they will bear all responsibility. The preliminary information on the payment page and the invoice on the www.panoramaprofessionals.com website are integral parts of this contract. Once the order is placed, the Buyer is deemed to have accepted all the terms of this contract.

ARTICLE 3 - DATE OF CONTRACT, DELIVERY OF GOODS/SERVICES, PERFORMANCE LOCATION, AND DELIVERY METHOD:

This contract is created on the date the order is placed by the Buyer. The goods/services will be delivered to the Buyer at the address they specified for delivery. During shipment, the package should be inspected in the presence of the delivery person for any potential damages. If there is any damage to the product, a report should be written with the delivery company, and the product should not be accepted. If no report is made, the Buyer is deemed to have accepted that the delivery company fulfilled its duty after receiving the product.

ARTICLE 4 - GENERAL PROVISIONS 4.1. The BUYER acknowledges that they have read and are informed about the basic characteristics, sale price, payment method, and delivery information of the product displayed on the website. They further confirm the sale electronically.
4.2. The PRODUCT will be delivered to the delivery address specified by the BUYER on the website, packaged and intact, along with the invoice, within 30 days at the latest.
4.3. If the PRODUCT is to be delivered to a third party or entity other than the BUYER, the SELLER will not be held responsible if the third party refuses to accept the delivery.
4.4. Upon receiving the PRODUCT, the BUYER is responsible for inspecting the product and, if any damage from shipping is noticed, not accepting the product and requesting a report from the delivery company. Otherwise, the SELLER will not be held responsible.
4.5. The contract confirmed by the BUYER during shopping on the website is always sufficient and valid.
4.6. Unless otherwise written by the SELLER, the BUYER must fully pay the price before receiving the PRODUCT. If payment is not made before delivery, the SELLER may unilaterally cancel the contract and refuse to deliver the PRODUCT.
4.7. In the case where the bank or financial institution does not pay the SELLER the price of the PRODUCT after delivery due to any reason, the PRODUCT must be returned to the SELLER by the BUYER within 3 days at the BUYER's expense. The SELLER’s right to pursue the outstanding balance remains reserved.
4.8. In extraordinary situations (e.g., weather conditions, earthquakes, floods, fires), where delivery of the PRODUCT within 30 days is not possible, and the delay exceeds 10 days, the SELLER will inform the BUYER about the situation. In this case, the BUYER may cancel the order, order a similar product, or wait until the extraordinary situation ends. If the order is canceled, the price of the product will be refunded to the BUYER within 10 days.
4.9. The BUYER can communicate their complaints and requests about the PRODUCT and the sale to the SELLER through the contact details provided at the beginning of the contract.
4.10. The SELLER reserves the right to refuse delivery of the product if the product price is not paid in full by the BUYER through the chosen payment method.
4.11. The SELLER has the right to contact the BUYER via letter, email, SMS, phone, or other means for communication, notification, and other purposes using the address, email, and phone information provided by the BUYER during registration or later updated by them. By accepting this contract, the BUYER agrees that the SELLER may engage in such communication activities.
4.12. The BUYER agrees to comply with legal provisions while using the website. Otherwise, the BUYER will bear all legal and criminal responsibility.

ARTICLE 5 - RIGHT OF WITHDRAWAL You may return the product you received, without opening the SELLER's product packaging in any way, within 14 days with customer service approval. After the product reaches our return warehouse, it will be inspected, and the refund will be processed upon confirmation that the product has not been opened. Given that the SELLER's products are cosmetics, returns under the right of withdrawal will only be accepted if the product packaging has not been opened in any way. In the event of product damage during shipment, inspect the package before accepting it in the presence of the delivery person. If there is any damage to the product, do not accept it and request a report from the delivery company. If no report is made, you are deemed to have accepted that the delivery company fulfilled its duties after receiving the product. If any damage is found (e.g., deterioration, breakage, tearing, use) after delivery, the product will not be accepted for return. If you return the product, the return process will be completed within seven (7) business days after the product arrives at the company, unless there is a different situation. Refunds to credit cards will be subject to the refund processes of the issuing bank, and refund times may vary between banks.

ARTICLE 6 - PROTECTION AND PRIVACY OF PERSONAL DATA The BUYER's personal data provided for the purpose of executing this contract and making payments will not be shared with third parties except the SELLER’s contracted shipping company. In the event of administrative or legal obligations requiring the disclosure of the information, the BUYER acknowledges that the SELLER will not be held responsible. The SELLER declares that they will process the BUYER's personal data lawfully in accordance with the Law No. 6698 on the Protection of Personal Data, and take appropriate technical and administrative measures to protect the data from unlawful processing, access, and disclosure. The SELLER will also delete, destroy, or anonymize the data once the processing purpose has been fulfilled. The BUYER acknowledges that they have been informed about the processing of their personal data under the Law No. 6698.

ARTICLE 7 - EVIDENCE AGREEMENT, COMPETENT COURT, AND ENFORCEMENT The SELLER’s records (including computer and audio records stored electronically) shall serve as conclusive evidence in any disputes arising from or related to this Contract. Consumer Arbitration Committees up to the value announced by the Ministry of Science, Industry, and Technology, and ISTANBUL ANADOLU Consumer Courts and Enforcement Offices shall have jurisdiction over disputes exceeding that value. The BUYER declares that they have read and accepted all the conditions and explanations in this contract and in the order form, and that they accept all pre-sale information. By completing the payment for the order placed on the Site, the BUYER is deemed to have accepted all the terms of this contract. The SELLER is responsible for ensuring that the necessary software arrangements are in place to obtain confirmation from the BUYER that they have read and accepted this contract before the order is completed.